Data Advisory & Change
Data strategy for national rail operator
Data strategy development for a National Rail operator, targeting streamlined data collection and processing.
The Challenge
Our client was looking to establish a streamlined approach to collecting, processing and learning from data. Key areas of concern:
Improving operational performance
Enhancing customer experience
Creating a sustainable workforce environment
The Solution
A Data & Insights Team, with capabilities required to generate actionable reporting and insight
A roadmap to deliver the applications and automation needed to improve operational performance, enhance customer experience and improve sustainability
A capability framework, to establish internal data literacy and data-driven decision making
The Outcome
Set a clear roadmap to deliver the tools and internal capabilities required for real-time analysis and decision intelligence
Established an awareness of the “art of the possible”, including automation and more advanced and predictive analytics